Questions we get asked
If yours is not here, email us at help@visit.works.
What counts as a crew?
One crew is one vehicle running its own route each day. A single technician in a truck is one crew. Three people sharing one trailer is also one crew. We count routes running, not trucks parked, so a spare vehicle does not cost you anything.
Do I pay per user?
No. Office staff are included in your plan, five on Pro, fifteen on Team, forty on Fleet. There are no per-user fees, and there are no per-customer fees either. Add as many customers as you like on any plan.
How does the $10 intro price work?
Your first three months are $10 a month on whatever plan you choose. From the fourth month on you pay that plan's regular price, $49, $99 or $199 a month.
Do I need a card to start?
Yes. There is no free trial: Visit.Works is a paid subscription from day one, so we take a card at signup and charge the first $10 right away. There is no setup fee.
How do I cancel?
Your account owner opens Settings > Plan & usage and chooses Cancel subscription. There is no call to make and nothing you have to answer, and it works the same in your first three months. You keep Visit.Works through the time you have already paid for, and we will not bill you again. Change your mind before then and Keep my subscription, on the same screen, undoes it. On a Custom plan, email us to cancel.
What if I need more than ten crews?
That is the Custom plan. Crews, users and storage are set to fit the operation. Email us and we will work it out with you.
Can I change plans later?
Yes, any time, yourself. Your account owner opens Settings > Plan & usage and chooses Change plan. Moving up takes effect right away, and you pay the difference for the rest of the current billing period at once. Moving down also takes effect right away, and the unused part of the bigger plan comes off your next bills as a credit, not a refund to your card. In your first three months nothing is charged or credited: you keep $10 a month for the months you have left, on the new plan. To move down, first bring your crews, users and storage within the smaller plan's limits: archive crews, remove access for users, and free up space. If Team includes four crews and you are running seven, archive three before you switch. We will never do any of it for you. On a Custom plan, email us and we will change it for you.
What happens to my data if I leave?
We keep it for 180 days. During that time your account owner can still sign in and export all of it, and if you come back everything is where you left it. Before the 180 days end we email your account owner a warning, and then the data is permanently deleted.
Do you do invoicing and payments?
Not yet. Visit.Works plans, routes and tracks the work and prices your estimates. A QuickBooks export of your estimate and financial data is coming soon, included on every plan.
What if my card is declined?
You keep working. We retry and remind you for 30 days before anything closes. Your account owner sees a notice in the app and updates the card with Manage billing, on the notice or in Settings > Plan & usage.
Is there a setup fee or a contract?
No setup fee, and no contract. Every plan is month to month.
Ready when you are
$10 a month for your first three months, paid from the start, then your plan's regular price. Cancel any time.
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